Refund policy

Last updated: November 12, 2026

Our 14-day money-back promise

If you are not happy with your Little Fir order for any reason, contact us within 14 days of the day it was delivered and we will refund the purchase price to your original payment method. You do not need to send the item back.

How to request a refund

Email us at info@littlefir.store with your order number and a short note about what went wrong. If the item arrived damaged, defective or different from what you ordered, please attach a photo so we can fix the problem with our supplier.

Damaged, defective or wrong items

Please check your order when it arrives. If something is damaged, does not work or is not what you ordered, contact us within 14 days of delivery and we will give you a full refund or send a replacement at no extra cost, whichever you prefer. Replacements depend on stock.

Late or missing orders

If your order has not arrived within 30 days of your shipping confirmation email, contact us and we will refund it in full.

Cancellations

You can cancel for a full refund any time before your order ships. Once an order has shipped it can no longer be cancelled, but the 14-day promise above still applies after delivery.

Exchanges

We do not offer direct exchanges. If you would like the other set, request a refund and place a new order.

When you will get your money

Approved refunds are sent to your original payment method within 5 business days. Your bank or card issuer may need a few more days to show the refund on your statement. Shipping is free, so there are no shipping charges to refund.

Fair use

The promise covers one refund per item purchased. We may decline requests that show signs of abuse, such as repeated claims across multiple orders.

Your legal rights

This policy does not limit any rights you have under applicable consumer protection laws.

Contact

Questions about a refund? Email info@littlefir.store.